Privacy Policy

A-One Collection (“we,” “us,” or “our”) operates the website aonecollectionstores.com.np and related mobile applications (collectively, the “Platform”). Currently, the Platform operates exclusively as a single-merchant online store for A-One Collection Stores.

We are expanding into a full multi-vendor marketplace platform! The multi-seller platform and associated partner onboarding features (including merchant registration and business KYC verification integrations) are launching soon.

This Privacy Policy is designed to support our upcoming multi-vendor expansion. Once launched, verified third-party partner merchants will be allowed to register and list their inventories. At that stage, legal business verification data (such as Citizenship certificates, PAN numbers, and VAT credentials) will be collected and stored solely for regulatory compliance and KYC approval checks.

We collect information in the following ways:

Information You Provide Directly

• Account registration details: name, email address, username, and password
• Profile information: phone number, profile photo, and date of birth
• Delivery addresses: name, street address, city, province, and postal code
• Payment-related information: QR payment confirmations, COD preferences
• Communications: messages sent to our support team or through the chat feature
• Reviews and feedback submitted on products or sellers

Information Collected Automatically

• Usage data: pages visited, search queries, products viewed, and time spent
• Device information: browser type, operating system, IP address
• Cookies and similar tracking technologies (see Section 8)

We use your personal information to:

• Create and manage your account and authenticate your identity
• Process and fulfil your orders, including coordinating delivery
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries, complaints, and support requests
• Personalise your shopping experience and product recommendations
• Detect, investigate, and prevent fraudulent or unauthorised activity
• Improve our Platform through analytics and performance monitoring
• Send promotional emails and offers (you can opt out at any time)
• Comply with applicable laws and regulations

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Sellers: When you place an order, we share your name, delivery address, and contact number with the seller to fulfil your order.
• Delivery partners: We share your delivery address and phone number with logistics providers to coordinate shipments.
• Service providers: We engage trusted vendors for hosting, analytics, email delivery, and customer support who are bound by confidentiality obligations.
• Legal requirements: We may disclose information when required by law, court order, or government authority.
• Business transfers: In the event of a merger or acquisition, your information may be transferred to the new entity, which will be required to honour this policy.

We retain your personal information for as long as your account is active or as necessary to provide our services. If you request account deletion, we will delete or anonymise your data within 30 days, except where we are required to retain it for legal, tax, or audit purposes.

Order history and transaction records may be retained for up to 5 years in accordance with applicable regulations.

We implement industry-standard security measures to protect your information:

• All data in transit is encrypted using TLS (Transport Layer Security)
• Passwords are stored using one-way cryptographic hashing
• Access to personal data is restricted to authorised staff only
• Regular security audits and vulnerability assessments are performed

While we take reasonable precautions, no method of transmission over the internet is 100% secure. Please keep your password confidential and notify us immediately if you suspect unauthorised access to your account.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information via your account settings
• Deletion: Request deletion of your account and associated personal data
• Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in emails
• Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at support@aonecollectionstores.com.np. We will respond within 14 business days.

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies help us remember your preferences, keep you logged in, and understand how users interact with our site.

You can manage your cookie preferences at any time on our Cookie Preferences page. Disabling non-essential cookies will not affect core functionality.

We may update this Privacy Policy periodically. When we make material changes, we will notify you by email or by displaying a prominent notice on our Platform. The date at the top of this page always reflects the most recent revision.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out: