Frequently Asked Questions
Find answers to the most common questions about our products and services.
How long does delivery take?
Standard delivery within Kathmandu Valley takes 1-2 business days. Outside the valley, delivery usually takes 3-5 business days depending on the location.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the item is in its original condition.
Are my payment details secure?
Yes! We use 256-bit SSL encryption to ensure that all your personal and payment information is completely secure. We partner with trusted payment gateways like eSewa, Khalti, and major credit card providers.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking number. You can use this number on our Track Order page to see the real-time status of your delivery.